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Sports
Entertainment
Exhibitions

INSIDE MILE ONE





Accessibility
Wheelchair seating is available in sections 120, 121 & 122 on the main concourse and in section 206 of the suite level.

Alcohol Free Seating
Alcohol free seating is available at Mile One Centre. The following section is designated as an Alcohol Free Zone: Upper Section 114.

Alcohol Management
All staff are responsible for alcohol management. Our goal is to promote responsible alcohol service and enhance patron safety. Admission can be refused to any person in an apparent state of intoxication.

Animals
Animals are not permitted in Mile One with the exception of service animals for patrons with disabilities.

Baby Change Facilities
Family Washrooms are located at Sections 123/ 124 and Sections 119/120. Men and Women's washrooms are equipped with baby change tables.

Bank Machines
ATM Machines are located at Gate 1 by the Box Office and outside Section 103 and in the Caps Pub.

Banners
Banners and signs are generally permitted and displayed. These signs must not hinder or distract or interfere with the view of other patrons, and they must not be obscene or in poor taste. Commercial signs or messages are not permitted. Management reserves the right to remove any banner or sign deemed unacceptable.

Building Temperature
Mile One Centre wishes to advise the public that in order to maintain optimal ice conditions in our arena, the temperature in our building during AHL games and public skating will be reduced to 16 degrees centigrade. As such, we are encouraging patrons to dress appropriately for all hockey games and public skating in our facility. Thank you for your cooperation.

Cameras, Video Cameras, Audio Recorders
For most events, the use of flash photography and professional equipment, video or audio recording is not permitted. If the use of prohibited equipment is discovered you will be escorted to Guest Services where the equipment will be checked and can be retrieved at the end of the event. Please check prior to the event for restrictions for that event. Management reserves the right to confiscate any tape or film that is used during an event.

Concessions
There are 5 concession stands and many kiosks located throughout Mile One that provide a vast variety of food and beverage selections.

Children - Lost
Parents looking for lost children should check with Guest Services, who will contact Security to initiate Lost Child procedures. If you should find a lost child, please bring them to Guest Services or to any building personnel.

Children - Tickets
All children must have a valid ticket for a specific seat.

Elevators
Elevators are located at Gate 2 and across from section 105. Elevators are for our disabled patrons and Suite Holders.

First Aid
St. John Ambulance is on-site for all events. They are located next to Gate 5.

Guest Services
The following services are available for guest with disabilities: Accessible seating throughout the facility, Wheelchair accessible washrooms located on the 100 level, Wheelchairs are available from Guest Services, Concession and Ticket Office counters are at accessible height, Pay phones have volume control, Assistive listening devices are available to sign out at the Guest Services desk for fans with hearing impairment (credit card required).

Lost and Found
Lost and Found is located at Guest Services outside of section 101. Items are stored for 30 days and are then forwarded to charity. Any items found with identification on them, the owner will be contacted.

Media Access
Media entrance is Gate 5, located next to Gate 1. All media must have appropriate credentials for all events.

Paging
Mile One is unable to accommodate paging of patrons. In the case of emergency, we will attempt to reach the guest.

Payphones
Pay phones are located throughout Mile One at Gate 1 and Gate 4. TTY telephones for fans with a hearing impairment can be found at both gates.

Prohibited Items
For safety reasons, fans are refused entry if they are in possession of any of the following prohibited items: Bottles, cans, coolers, sticks, aerosol cans, weapons (i.e. firearms, knives), fireworks, skateboards, rollerblades, roller-skates, alcoholic beverages not sold by Mile One, illegal drugs, noxious substances, cameras, sound or video recording devices as per event restrictions, helium balloons, outside food and beverages, stolen tickets, heelies.

*Please note Fans with food allergies or medical conditions requiring specific types of food or beverage will be permitted to bring in their own items.

Re-Entrance Guidelines
If a guest has to leave the building during an event and plans to return, they must make their intentions known, so their ticket can be marked and they leave through the designated door. Patrons then must re-enter through the same door and produce the marked ticket for re-entry.

Search Procedures
Well-established search procedures are a crucial part of maintaining security at Mile One. The type of event will determine the level of search required. Some events may require a more common visual search while others may necessitate a voluntary physical search.

Smoking Policy
Mile One is a smoke free facility, including the restaurant area, suites and Caps Pub.

Water Fountains
Water Fountains are located outside sections 106 and 117/118.

Will Call
Fans may pick up pre-ordered tickets at the Box Office in the main lobby. A window is designated "Will Call". Suite holders have their own will call on event nights located at Gate 2.